atWork Office Furniture Frequently Asked Questions
1. What payment options do you accept?
We accept all major credit cards online and offline. Debit cards, cash and cheques are also accepted for offline purchases. Qualified businesses and organizations may be eligible for in-house credit accounts, payment terms or lease-to-own options.
2. I’m in need of a lot of new office furniture, fast! Can you handle a large rush order?
Absolutely. If you’re in need of immediate assistance please contact us now. A quick one-on-one consultation with a sales representative will help us better understand your unique requirements and impending deadline. We’ve gone to great length to put into place quick-ship agreements with many of our manufacturers, plus each of our dealerships boasts an impressive on-hand inventory.
3. Do you deliver?
We proudly offer delivery both “to your door” and full-service delivery and installation.
4. Do you deliver to farther regions?
atWork Office Furniture serves offices throughout Ontario, across Canada and the United States and beyond. Contact our team to see how we can assist you best.
5. What manufacturers’ product lines do you offer?
atWork Office Furniture offers a multitude of manufacturers’ lines, including Tayco, Humanscale, HON, Global Office Furniture, Belair, and Office Star Products. For a full listing of available lines, please visit our Manufacturers page.
6. Do you charge for onsite consultations?
We offer free virtual consultation either by phone, email or video (IE. Zoom).
Within our physical showroom regions, we don’t charge a fee to consult at your office.
The atWork Interiors team is available to meet at your place of operation for complex, custom, and/or large office furniture consultations. Once the consultation is complete, we’ll provide you with preliminary conceptual plans, full furniture specifications, and a quote – all completely free of charge. With that being said, intense site measurements and other “deeper help” services may be assessed a fee. Please talk with your sales representative about your unique needs.
7. Do you offer replacement parts for office furniture?
Yes, where available. We can often help with replacement parts such as chair arms, arm pads, casters, locks, keys and other components, as well as manuals and adjustment instructions.
To identify the correct part, please provide photos of the item and issue, along with your original receipt if available, or at minimum a clear photo of the manufacturer’s serial number or product label.
We’ll also check whether manufacturer warranty coverage may apply. If not, we can often quote the required part and arrange to have it shipped to you.
8. Where can I find assembly instructions for my furniture?
Assembly instructions are often linked on the product page under the Specifications tab. Look for a link labelled Assembly Instructions.
If you find the product but no instructions are listed, send us your name, email address and city, and our team will help track them down.