Returns & Satisfaction Policy

We are committed to your 100% Satisfaction.

If you’re not fully satisfied with your purchase for any reason, you can return it within 30 days of delivery for a refund or replacement.

Returns

We very rarely have returns…

but want them to be as painless as possible for you.

  • If you are not completely satisfied with one of our products, you may return it anytime within 30 days of the date of sale for a hassle-free refund of the amount you paid for the product.
  • Refunds do not includes shipping costs.
  • Product to be free from damage, missing components, and include manufacturer’s documentation. If not in original packaging, there could be a restocking fee.
  • Return the item either to an atWork showroom or through the courier or shipping method of your choice
  • If you are unsure an item will work for you, we would love to help.  Contact our team prior to purchasing and we can walk through complete details.
  • Return of special order and custom order items may involve a larger restocking fee. We may accept returns of this type but need to assess on a case-by-case basis.

Return Procedure

  • Please contact our Customer Service team at 1-866-698-4252 during normal business hours from Monday to Friday between 9 AM and 4 PM (Eastern Time) or email us at customerservice@atwork.ca
  • We will give you a Return Goods Authorization (RGA) number that must be included in all correspondence regarding this item
  • Package the product in its original packaging (including any information, instructions and assembly sheets)
  • You will be responsible to pay for all return shipping costs to its point of origin
  • Refunds will only be issued once we have received the product at our warehouse and confirmed it is in resalable condition

Proud to be in business since 1983 and a Better Business Bureau Accredited Business since 10/12/2008.

Damaged Merchandise

atWork Office Furniture uses all precautions to ensure your package arrives to you safe and intact. Occasionally however, you may receive a product that has been damaged during shipping. In such cases we will make every effort to obtain your replacement as quickly as possible, at no cost to you.

In order to satisfy our insurer, damaged goods must be reported within 24 hours of delivery. Please follow these procedures for notifying us of your damaged merchandise:

  • Clearly and specifically identify any and all damage and make written note on the courier’s bill of lading and/or delivery order before signing for your package
  • Take photos of the packaging and merchandise clearly showing all damage
  • Please contact our Customer Service team as soon as possible (within 24 hours) at customerservice@atwork.ca – damaged merchandise contact must be in writing
  • Provide in the email your original order number, your name (or the name the item was ordered under), product manufacturer, name and item number plus any photos showing the damage
  • We will provide with a Return Goods Authorization (RGA) number that must be included in all correspondence regarding this item
  • Please repack the item in its original packaging (including any information, instruction and assembly sheets)
  • We will discuss with you on how or if to return the damaged product for replacement or refund
  • Replacement items may be subject to the original order’s lead time, depending on the item and manufacturer
  • Any refund will be credited using the same payment method as the original purchase

atWork Office Furniture reserves the right to refuse to issue a refund/replacement item in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear.

Incorrect Merchandise

atWork Office Furniture employees check and confirm every order independently to prevent as many delivery problems as possible. Despite our best efforts, if you find that the merchandise delivered is not what you ordered, please follow these procedures:

  • Please contact our Customer Service team at 1-866-698-4252 during normal business hours from Monday to Friday between 9 AM and 4 PM (Eastern Time) or email us at customerservice@atwork.ca
  • We will look into the matter to determine the nature of the error and will work with you to find a mutually beneficial solution
  • If the best recourse is to return the product, we will give you a Return Goods Authorization (RGA) number that must be included in all correspondence regarding this item
  • atWork Office Furniture agrees to cover all return shipping costs if it is determined we have inadvertently caused the incorrect item to be shipped
  • Replacement items may be subject to the original order’s lead time, depending on the item and manufacturer
  • Any refund will be credited using the same payment method as the original purchase

If you have any concern or need, please contact our Customer Service team at 1-866-698-4252 during normal business hours from Monday to Friday between 9 AM and 4 PM (Eastern Time) or email us at customerservice@atwork.ca